🧑‍🌾 Customer Success

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Location: London, UK

Job Type: Full-time

Experience: 1+ years

It's your job to nurture and grow contracts with our existing customers. They are doing incredible things – from lab-grown meat to drug discovery – enable them to transform the way they work and deliver their life-changing products to market faster by becoming data-driven:

• Work with customers to help them build a tailored platform to power their operations using the Opvia platform
• Make sure the product fulfills the needs of the current customers
• Collaborate with our proxuct development team to improve the customer experience
• Work closely with the Sales team to set our business up for success
• Participate in calls with prospective customers to demonstrate the functionality of the Opvia platform

• Be energetic, ambitious, driven and motivated by the company’s mission
• Thrive in an environment where they are given responsibility and ownership from an early stage, and be comfortable exploring new solutions to problems without continual guidance
• Be flexible, willing and able to work on a very wide variety of projects
• Have a high attention to detail, strong analytical skills and data-driven approach to decision making

1. The opportunity to work on something important, and to feel real ownership
2. The opportunity to learn what it takes to run and scale a startup
3. A share of the business - you’d be part of our core team
4. Remote working with 1 day a week in our offices (5 mins from the culinary delights of Borough Market) where possible
5. A fun, open and genuine team to work with
6. A brand new macbook pro (or equivalent)
7. Private health insurance with Vitality
8. An away week every 6 months somewhere special
9. And more (with your input) as we grow and build our company